Terms & Conditions chage88 — Malaysia Platform Terms of Use

Welcome to chage88, Malaysia's leading online casino platform. This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("User") and chage88 ("Platform", "we", "us"). By accessing, registering, or using any part of the chage88 platform — including the website, mobile app, games, or support services — you expressly acknowledge that you have read, understood, and agreed to be bound by all Terms set out in this document.

If you do not agree with any part of these Terms, you are advised not to use the chage88 platform. Continued use of the platform following any amendments to these Terms will be deemed your acceptance of the updated version. chage88 reserves the right to amend these Terms at any time without prior notice, and it is the user's responsibility to review these Terms periodically.

To register and use the chage88 platform, you must meet all of the following eligibility criteria:

• Minimum age of 18: You must be at least 18 years of age at the time of registration. chage88 does not permit minors to register or use this platform under any circumstances.
• Malaysian Resident: chage88 services are intended exclusively for players based in Malaysia. Access from outside Malaysia is at the user's own risk and may violate the local laws of the relevant jurisdiction.
• Accurate information: All information provided during registration — including your full name, identification card number, phone number, and email address — must be accurate, complete, and up to date. Providing false or misleading information constitutes a serious breach of these Terms.
• One account per individual: Each individual is permitted only one chage88 account. Opening multiple accounts, whether in your own name or on behalf of others, is strictly prohibited and may result in all associated accounts being suspended and balances withheld.
• Not blacklisted: You are not subject to a gambling ban imposed by any statutory body or by yourself.

Chage88 reserves the right to request identity verification documents (KYC) at any time, including copies of your ID, bank statements, or proof of address. Failure to provide the required documents within the specified timeframe may result in the account being suspended until verification is completed.

You are solely responsible for keeping your chage88 account login details confidential, including your username and password. Do not share your login credentials with anyone, including family members. chage88 will not be held liable for any losses arising from unauthorised use of your account.

If you suspect your account has been accessed without authorisation, you must contact the chage88 support team immediately via live chat or email at support@chage88.bet. You may also change your password at any time through the account settings page.

Chage88 reserves the right to suspend or terminate any account suspected of involvement in fraudulent activity, money laundering, or violations of these Terms. In such cases, the account balance may be withheld pending the outcome of an investigation.

All financial transactions on the chage88 platform are conducted in Malaysian Ringgit (MYR). chage88 supports the following deposit and withdrawal methods commonly used by Malaysian players:

• Touch 'n Go eWallet — Instant deposit, minimum RM10
• DuitNow — Real-time transfer, minimum RM10
• GrabPay — Instant deposit, minimum RM10
• Boost eWallet — Instant deposit, minimum RM10
• ShopeePay — Instant deposit, minimum RM10
• FPX (Online Banking) — Includes Maybank2u and CIMB Clicks, minimum RM20

Deposits are typically credited to your chage88 account within seconds to 5 minutes. If your deposit has not been received within 15 minutes, please contact our support team with proof of transaction for immediate verification.

Withdrawal Conditions: Withdrawals are processed only to the same payment method used for the deposit. The minimum withdrawal is RM30 and the maximum is RM50,000 per day. Withdrawals are typically processed within 15 to 30 minutes for amounts below RM10,000. Larger amounts may require additional review and can take up to 24 hours.

Chage88 does not charge any fees for deposits or withdrawals. However, your payment provider may impose its own charges, which are beyond chage88's control.

Chage88 offers a variety of bonuses and promotions to its members, including a Welcome Bonus, weekly cashback, daily slots rebate, and special promotions tied to Malaysian celebrations such as Hari Raya, Hari Merdeka, and Chinese New Year. All bonuses are subject to the following terms and conditions:

• Rollover Requirements: Each bonus carries its own rollover requirement as stated at the time of the offer. For example, a bonus with a 20x rollover means you must wager 20 times the bonus value before a withdrawal is permitted.
• Validity Period: All bonuses have a defined validity period. Unused bonuses or unfulfilled rollover requirements within the validity period will expire automatically.
• One bonus per promotion: Each promotion may only be claimed once per account unless otherwise stated. Attempting to claim the same bonus more than once through multiple accounts is considered fraudulent.
• Bonus abuse policy: chage88 employs advanced detection systems to identify bonus abuse. Any account found to be using betting strategies designed solely to meet rollover requirements without genuine risk (e.g. two-sided betting) may have its bonuses voided.
• Eligible games: Some bonuses are valid for specific games or categories only. Slots typically contribute 100% towards the rollover, while table games such as baccarat and roulette may contribute at a lower rate.

All games offered on the chage88 platform — including slots, live baccarat, live blackjack, roulette, lottery, football betting (Malaysia Super League, EPL), badminton, e-sports, and other table games — have their own rules that all players are required to follow.

Chage88 uses a random number generator (RNG) that has been independently verified by a licensed auditing body to ensure all game outcomes are completely random and fair. There is no human intervention in the determination of game results.

• All game outcomes are final once processed by the chage88 server.
• In the event of a technical disruption during gameplay, chage88 will resolve the outcome based on server records. If the records are incomplete, the bet may be voided and the original stake returned.
• Chage88 reserves the right to void any bets placed under abnormal circumstances, including pricing errors or significant system disruptions.
• For Sports Betting, wagers accepted before a match begins are final unless there is a material error in the displayed odds.

The chage88 VIP Rewards Programme has six tiers: Bronze, Silver, Gold, Platinum, Diamond, and Elite. Your VIP tier is determined by your cumulative deposit amount within the current month. Tier upgrades happen automatically once the designated deposit threshold is reached.

• Bronze: Cumulative deposits MYR 0 – MYR 999. Weekly cashback 1%.
• Silver: Cumulative deposit RM1,000 – RM4,999. 3% weekly cashback.
• Gold: Cumulative deposits MYR 5,000 – MYR 14,999. Weekly cashback 5%.
• Platinum: Cumulative deposit RM15,000 – RM49,999. 8% weekly cashback.
• Diamond: Cumulative deposit RM50,000 – RM149,999. 12% weekly cashback.
• Elite: Cumulative deposit RM150,000 and above. 15% weekly cashback + a dedicated personal VIP manager.

Weekly cashback is credited every Monday and is subject to a 1x rollover before withdrawal. chage88 reserves the right to modify the VIP programme structure, including cashback rates and deposit threshold requirements, with 7 days' notice to affected members.

The following activities are strictly prohibited on the chage88 platform and may result in immediate account termination and/or legal action:

• Opening multiple accounts to abuse bonuses or promotions
• Using automation software, bots, or scripts to play or place bets
• Money laundering through deposits and withdrawals unrelated to gaming activity
• Making deposits using a payment method registered under another person's name
• Colluding with other players to manipulate games
• Exploiting bugs or technical vulnerabilities in the platform
• Providing false or misleading information during registration or the KYC process
• Allowing others to use your account or using someone else's account

You may close your chage88 account at any time by contacting our support team. Before closing, please ensure all active bonus rollover requirements have been met and any eligible balance has been withdrawn.

Chage88 reserves the right to suspend or terminate a user's account for the following reasons:

• Violation of any Terms & Conditions set out in this document
• Suspected fraud, money laundering, or other illegal activity
• Failure to provide the requested identity verification documents
• Requests from law enforcement authorities
• Account inactive for more than 12 consecutive months

For accounts terminated due to a breach of these Terms, chage88 reserves the right to withhold any balance associated with the violating activity. For voluntary closures with no breach involved, any eligible balance will be returned within 3–5 business days.

To the extent permitted by applicable laws in Malaysia, chage88 shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of this platform, including but not limited to loss of funds resulting from betting outcomes, service disruptions, or technical failures beyond chage88's reasonable control.

Chage88 does not guarantee that the platform will be available at all times without interruption, free from errors, or fully secure against cyber threats. However, we are committed to maintaining the highest achievable standards of platform performance and security.

Players acknowledge that gambling involves real financial risk and accept full responsibility for all wagering decisions made. chage88 provides a gaming platform only and is not liable for any financial losses incurred by players.

Chage88 is deeply committed to responsible gaming and the wellbeing of our players. Our platform provides a range of self-control tools that you can activate at any time through your account settings:

• Daily/Weekly/Monthly Deposit Limit: Set a limit on how much you can deposit within a specified period.
• Loss Limit: Set a maximum loss limit you are comfortable with over a given period.
• Session Time Limit: Set a daily session time limit to manage how long you spend playing.
• Temporary Break: Suspend your account for 24 hours, 7 days, or 30 days to take a break from gaming.
• Permanent Self-Exclusion: Permanently close your account if you feel that gambling is negatively impacting your life.

If you or someone you know is struggling with a gambling addiction, please contact the chage88 support team at support@chage88.bet or seek assistance from a recognised mental health support organisation in Malaysia.

Chage88 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at our sole discretion. For material changes, chage88 will notify members via their registered email or in-platform notification at least 7 days before the amendment takes effect.

Your continued use of the chage88 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review this Terms & Conditions page periodically to ensure you are always aware of the latest version.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the chage88 platform, please reach out to our team through the following channels:

• Email: support@chage88.bet
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• FAQ: Visit our FAQ page for answers to frequently asked questions

Our Malay-speaking support team is available to assist you 24 hours a day, 7 days a week, including Malaysian public holidays.