Chage88 takes the protection of your personal data seriously. This Privacy Policy clearly explains how we collect, use, store, and safeguard your information as a player on Malaysia's leading online casino platform. Your privacy is not merely a promise — it is our responsibility.
Six core privacy protection pillars we use to keep Malaysian players' personal data safe at all times
All data transmitted between your device and chage88's servers is protected by bank-grade 256-bit SSL encryption. Your personal information and financial transactions cannot be intercepted by third parties.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 monitoring systems. Access to data is restricted to authorised personnel only.
Chage88 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you — we only use it to enhance your gaming experience.
You have the full right to access, correct, transfer, or request deletion of your personal data at any time. Simply contact our support team and your request will be processed within 30 days.
Chage88 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that every step of collecting and processing your personal data is both legally sound and conducted with integrity.
You can choose the types of communications you wish to receive from chage88 — including promotions, game notifications, and platform updates. You may unsubscribe at any time through your account settings.
Chage88 ("we", "platform", "company") respects the privacy of every user and member of our platform. This Privacy Policy sets out in detail how chage88 collects, uses, discloses, and protects your personal information when you use the website, mobile app, and all services offered by chage88.
As an online casino platform operating exclusively for players in Malaysia, chage88 is committed to complying with the Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations. We understand that your trust is our most valuable asset, and protecting your personal data is central to that trust.
By using the chage88 platform — whether registering a new account, making a deposit via Touch 'n Go eWallet or DuitNow, playing slots or live baccarat, or simply browsing our website — you agree to the terms of this Privacy Policy. If you do not agree, please discontinue your use of the chage88 platform.
Important Note: This Privacy Policy forms part of chage88's Terms & Conditions. Please read both documents together to fully understand your rights and responsibilities as a user of our platform.
Chage88 collects various types of information to provide a secure, personalised, and high-quality experience for our Malaysian players. The following are the categories of information we collect:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth, gender | Registration forms, KYC process |
| Contact Information | Email address, phone number, residential address | Registration form, profile updates |
| Financial Information | Bank account number, e-wallet details (TNG, GrabPay, Boost), transaction history | Deposit/withdrawal processing |
| Gaming Data | Betting history, wins, losses, and favourite games | The chage88 Gaming Platform |
| Technical Data | IP address, device type, web browser, operating system, screen resolution | Server logs, cookies, analytics |
| Behavioural Data | Pages visited, session duration, links clicked, in-platform searches | Cookies & Analytics Tools |
| Communications | Live chat records, support emails, complaints, and feedback | Interactions with the support team |
We also collect certain information automatically when you use the chage88 platform, including cookie data, server access logs, and session information. This data is used solely for security purposes, platform analytics, and improving the overall user experience.
Data Minimisation: chage88 practises the principle of data minimisation — we only collect information that is strictly necessary to provide our services. We do not collect sensitive data such as medical information or religious beliefs.
Chage88 uses the personal information collected for the following purposes, all of which are legitimate and necessary for operating a safe and responsible online casino platform in Malaysia:
✓ Legal Basis: Every use of your data is grounded in a valid legal basis — whether that is your consent, contractual necessity, a legal obligation, or chage88's legitimate interests that do not override your privacy rights.
Chage88 does not sell or rent your personal data to any third party. However, there are specific circumstances in which we may need to share your information with the following parties:
Our commitment: Every third party that receives your data from chage88 is required to uphold the same data protection standards that we ourselves follow. We do not permit them to use your data for any purpose other than those specified.
Chage88 continuously invests in enterprise-grade security infrastructure to ensure your personal and financial data remains protected at all times. Key security measures we have implemented include:
⚠️ Shared Responsibility: While chage88 takes all reasonable steps to protect your data, your account security also depends on your own actions. Please use a strong password, enable 2FA, and never share your login credentials with anyone.
The chage88 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform usage. The following are the types of cookies we use:
You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the chage88 platform.
Chage88 retains your personal data for as long as your account remains active and for such period thereafter as is necessary to fulfil our legal and business obligations. Our data retention policy is as follows:
Regarding data transfers, chage88 may process your data on servers located outside Malaysia for backup, disaster recovery, or trusted cloud service purposes. In all cases, we ensure that protections equivalent to Malaysia's PDPA standards are fully upheld.
✓ Data Deletion: Once your data is no longer needed and there is no legal obligation to retain it, chage88 will delete or anonymise it in a secure and irreversible manner.
As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by chage88:
Request a copy of the personal data we hold about you in a readily readable format.
Correct any inaccurate or incomplete personal data in your account.
Request the deletion of your personal data when it is no longer needed for the stated purposes.
Request that we restrict how we use your data in certain circumstances permitted by law.
Receive your personal data in a structured, machine-readable format for transfer to another provider.
Object to the processing of your data for direct marketing purposes or on the basis of our legitimate interests.
To exercise any of the rights above, please contact the chage88 data protection team by email at support@chage88.bet with the subject line "Privacy Rights Request". We will process your request within 30 calendar days of receipt.
The chage88 platform is intended strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If, during registration or KYC verification, we determine that a user is underage, the account will be terminated immediately and any funds will be returned.
If you are a parent or guardian and believe your child has registered an account on chage88 without your consent, please contact us immediately at support@chage88.bet. We will take prompt action to delete all related data and close the account.
Child Protection: chage88 employs multi-layered age verification during registration and the KYC process to ensure that only adults can access our platform.
The chage88 platform may contain links to third-party websites, including payment providers such as the official Touch 'n Go portal, GrabPay, or bank sites supporting FPX. chage88's Privacy Policy does not apply to those third-party websites.
When you click a link to an external website and leave the chage88 platform, you become subject to that website's privacy policy. chage88 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit.
Chage88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any material amendments will be communicated to you via your registered email or an in-platform notification at least 14 days before they take effect.
The "Updated" date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this page periodically. Your continued use of the chage88 platform following any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how chage88 handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days and resolving data rights requests within 30 calendar days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
✓ Malay Language Support: chage88's Malay-speaking support team is available to assist you with all privacy-related enquiries 24 hours a day, 7 days a week, including Malaysian public holidays such as Hari Raya Aidilfitri and National Day.